FAQs

Do you only sell new vehicles?

No, we also sell used vehicles that went through our 125 point check to make sure that you get a vehicle free of defects.

Will I have to arrange my own finance?

No, we have a Business Manager on site that will assist you to get the best finance deal that suits your needs.

What other services do you have at your dealership?

We have a Hyundai approved service centre as well as a Parts centre to make sure that your vehicle gets serviced and that the correct parts get fitted.

What do I do if I have a complaint?

Please refer to our FAIS Complaints Policy. Because every complaint is unique, a process needs to be followed to keep track and to provide the correct feedback.

Can I trade in my old vehicle?

Yes, off course you will have the choice to trade in your current vehicle. We will perform an appraisal to determine trade value and also request the settlement, if there is one. Please bear in mind that each trade in will be handled on an individual basis because of different factors involved.

Will a credit check be conducted?

Yes, if you want to purchase through a finance institution they will perform a credit check to determine your historical payment conduct.

Am I permitted to buy a vehicle without a driver’s licence?

Unless you buy cash. A vehicle cannot be bought without a driving licence as there is a risk to the finance house relating to insurance claims being rejected. They cannot accept a nominated driver as this constitutes third-party finance, which they do not offer. A nominated driver will only be considered for medical reasons, and they will require a medical certificate from a specialist in this regard.

Do I need a deposit?

Unless you buy cash, any private person or juristic person can enter into an agreement without a deposit. However, it is within the finance institution’s discretion to request a deposit.

What is a balloon payment?

This mechanism enables you to pay a reduced monthly instalment. It means that you can defer a percentage of the purchase price until the end of an instalment sale or lease agreement. This may improve your monthly cash flow, but the full amount is still payable over the period (including interest on the balloon payment).

Where can I see a picture of the car?

Just browse through our website.

What guarantee do you give?

We give a one-month unconditional warranty with an option of a two-year warranty.

How much would you pay for my car?

You would have to bring the car in for an appraisal or we can come out to you.

How soon can I get my car?

You can get it immediately or as soon as you have signed the bank documents.

Why do I have to pay so much for licence?

It is a documentation fee, which includes all the licencing, registration, number plates, delivery inspection, and fuel.

Where can I find more Omnicar branches?

Helderberg, Vredenburg, Paarl, Malmesbury and Hermanus

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